FAQs

Q: Do I have to buy everything I want now, or can I add program options later?
A: You can change your program at any time.  Not only can you easily move from one version of the program (Express, Standard, Professional) to another, but you can also add any add-in feature – banquet rooms, users, etc. –  easily at any time.

Q: Which add-in option is the best?
A: Wow – that’s like asking a mother which is her favorite child!  Explore the detailed explanations of each of the modules and consider which one best fits your company’s needs.  And remember, you can always add modules later if you want to!

Q: Can we do the data input ourselves, rather than having you do it?
A: Yes, you can – however, let us explain why we don’t recommend it.  We have a team of people whose entire job is entering customer data.  They do it quickly, and they do it well.  We have discovered that when customers opt to do it themselves, a couple of things happen.  First, they become less excited to dive into the new Caterease program they just purchased, because they are aware that the first thing they’ll have to do is tedious data-entry.  And often, because they are unfamiliar with how the program works, they do not enter the data in the optimal format and thus ultimately are unhappy with their setup.  Therefore, we highly recommend you have us do the input.

Q: OK.  But what if I don’t like everything you do?
A: Nothing is hard-coded.  If you would like to make some changes to your data after we have set it up, you are more than welcome to.  However, at least the lion’s share of the initial setup will be completed for you.