FAQs
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Frequently Asked Questions

Q: How much does it cost to upgrade from one version to another

A: When upgrading from one version to another, your only cost would be the difference between the price of the two versions – period.
 

 

Q: Is the Express version specifically for smaller operations, and the Professional version for large businesses?

A: Not necessarily. More specifically, the Express version is PRICED to appeal to smaller operations. However, the versions are really all about functionality. The chart located on the Version Comparison page should help you to determine which version is most applicable for your company. And remember – you can upgrade any time you are ready.

Q: If I Choose to start with the Express version, can I upgrade later?

A: Absolutely. The upgrade process is seamless. You will not lose or have to re-enter any data.

Q : OK. But what if I don’t like everything you do?

A: Nothing is hard-coded. If you would like to make some changes to your data after we have set it up, you are more than welcome to. However, at least the lion’s share of the initial setup will be completed for you.

Q : How many event prints does Caterease offer?

A: As many as you want! Caterease has a Print Designer, that allows you to create as many contracts, invoices, back-of-house prints, etc. as your company needs. You can determine what information will appear on those prints, and even give the prints any titles you want.

Q : So, I have to build my prints from scratch?

A: No, not at all. We provided a half-dozen or so professionally designed print templates that you can choose from and then modify to suit your needs. But you won’t be starting with a blank white piece of paper and having to create the entire document.

Q: Can we create our own reports, too?

A: The amazing Caterease query tools allow you to search for any information you want and then display those details in a customizable grid display. You can then export that grid or print it out as a completely customized report.

Q : What if we want a custom print or report?

A: If you fall into that small percentage of users who cannot get exactly what their looking for from our robust list of prints and reports, we are happy to customize a unique document for your company for a nominal fee.

Q : Can we do the data input ourselves, rather than having you do it?

A: Yes, you can – however, let us explain why we don’t recommend it. We have a team of people whose entire job is entering customer data. They do it quickly, and they do it well. We have discovered that when customers opt to do it themselves, a couple of things happen. First, they become less excited to dive into the new Caterease program they just purchased, because they are aware that the first thing they’ll have to do is tedious data-entry. And often, because they are unfamiliar with how the program works, they do not enter the data in the optimal format and thus ultimately are unhappy with their setup. Therefore, we highly recommend you have us do the input.

Q: Do I have to buy everything I want now, or can I add program options later?

A: You can change your program at any time. Not only can you easily move from one version of the program (Express, Standard, Professional) to another, but you can also add any add-in feature – banquet rooms, concurrent network users, etc. – easily at any time.

Q : Which add-in option is the best?

A: Wow – that’s like asking a mother which is her favorite child! Explore the detailed explanations of each of the modules and consider which one best fits your company’s needs. And remember, you can always add modules later if you want to!